Your partner in office support, rostering, admin and workforce support for care providers.
Community Ground Network helps NDIS, Aged Care and DVA providers stay organised, responsive and compliant. We handle calls, rostering, admin, recruitment, onboarding and workforce support so your team can focus on quality care.
Our mission
We help care providers stay reliable, compliant and supported without adding more pressure to their internal team.
With more than 10 years of sector experience, Community Ground Network delivers practical office support and workforce support built for real day-to-day operations. Clear communication, accurate documentation and participant safety stay at the centre of everything we do.
Services
Support services built for care providers who need reliability, clarity and less admin pressure.
We provide practical support across office operations and workforce management, with clear packages and transparent pricing. Every service is designed to reduce workload, improve response times and help providers stay organised.
On-Call & Office Support
Call answering, rostering, admin, daily reporting, CRM updates, after-hours coverage, weekends and public holidays handled by sector-trained staff.
Recruitment & Onboarding
We screen candidates, run interviews, shortlist suitable support workers, collect documents, complete induction and help set up access to the systems your business uses.
Workforce Support & Compliance
We monitor expiring documents, send reminders, support monthly feedback and training, issue certificates for internal training and assist with warning or misconduct processes when needed.
Why choose us
Reliable support that protects your time, your team and your reputation.
All-inclusive support
One partner for calls, rostering, admin, recruitment, onboarding and workforce support.
Sector-trained team
Support built around the realities of NDIS, Aged Care and DVA operations.
Clear pricing
Transparent plans, bundle discounts and no hidden fees for weekends, holidays or after-hours support.
Scalable service
Choose the level of support you need and upgrade as your business grows.
About us
Practical support for providers who want stronger systems and more time to focus on care.
Community Ground Network was built to take pressure off care providers. We know how much time is lost when calls are missed, rosters change, documents expire or onboarding is delayed. Our role is to step in with reliable support that keeps your operations moving.
We work as an extension of your team, with sector-specific knowledge, clear communication and documentation practices that support compliance and participant safety.
Pricing
Clear pricing for every level of support.
Choose one service or combine both. Monthly pricing keeps things simple, while longer commitments reward providers who want consistency and savings.
On-Call Service
For providers who need dependable call answering, rostering support, reporting and admin coverage.
Basic
per month
- Up to 10 calls per month
- Business hours and after-hours coverage
- Daily reporting
- CRM updates and documentation
- Weekends and public holidays included
Standard
per month
- Up to 20 calls per month
- Call answering and rostering support
- Daily reporting and client updates
- CRM integration support
- Flexible support as your needs grow
Premium
per month
- Up to 30 calls per month
- Priority support for busy providers
- After-hours and operational coverage
- Daily reporting and documentation
- Best fit for higher-volume services
HR Service
For providers who want help with recruitment, onboarding, compliance tracking, training and workforce support.
Starter
per month
- Candidate screening
- Interview support for support workers
- Shortlisting best-fit candidates
- Candidate recommendations sent to provider
Basic
per month
- Everything in Starter
- Document collection
- Onboarding and induction support
- System access setup and document upload
Standard
per month
- Everything in Basic
- Expiry monitoring and reminders
- Monthly feedback and team meetings
- Internal training and certificate support
Premium
per month
- Everything in Standard
- Warning and misconduct support
- Incident documentation assistance
- Escalation support for performance issues
Contact
Ready to talk about support for your business?
Contact Community Ground Network to discuss the right package for your business. We can help with office support, on-call coverage, recruitment, onboarding and workforce support.
FAQ
Common questions
Do you only support NDIS providers?
No. We mainly support NDIS, Aged Care and DVA providers, and we can also assist other service-based businesses that need reliable office and workforce support.
Can we choose only one service?
Yes. You can choose On-Call Service only, HR Service only, or combine both for a bundle discount.
Do you help with onboarding and document collection?
Yes. Our HR packages can include induction, document collection, system access setup and ongoing expiry monitoring.
Do you offer longer-term discounts?
Yes. We recommend monthly plans, with discounts available for 6-month upfront and 12-month upfront commitments.